At SNIPRY, we strive for your complete satisfaction. If you’re not happy with your purchase, we offer a straightforward 14-day return policy for orders shipped within the UAE.

1. Returns Eligibility

We accept returns if:

  • The item is unused, unopened, and in original condition.
  • Original packaging, tags, and seals are intact.
  • Return is requested within 14 days of delivery.

We cannot accept returns for:

  • Used, opened, or damaged products (unless defective).
  • Items without original packaging.

We currently do not offer exchanges; only refunds are available for eligible returns.

2. How to Initiate a Return

Follow these simple steps:

  1. Email Us → Contact support@snipry.com within 14 days with:
    • Your order number
    • Reason for return
    • Photos (if defective/damaged)
  2. Wait for Approval → We’ll respond within 24-48 hours with return instructions.
  3. Ship the Item → Securely pack the product in its original packaging.
  4. Refund Processed → Once received & inspected, your refund will be issued in 7 days.

3. Refund Details

  • Refund Method: Credit back to your original payment method.
  • Processing Time: 7 days after we receive the return.
  • Late Refund? If not received within 7 days, contact us at support@snipry.com.

4. Return Shipping Costs

  • Free Returns: We cover return shipping costs for all eligible returns within the 14-day window.
  • Faulty Items: If your item is defective or incorrect due to our error, we’ll provide a return label and process a full refund or replacement.

5. Damaged or Defective Items

If your item arrives damaged or faulty:

  • Contact us within 24 hours with:
    • Clear photos of the product & packaging
    • Your order number
  • We’ll offer a replacement, refund.

6. Legal Compliance

This policy complies with UAE Consumer Protection Laws (Federal Law No. 15 of 2020).

Contact Information

We’re here for you — before, during, and after your purchase.

📞 Need help? Reach us at:

    • Email: support@snipry.com
    • Phone: +447846452663 (Mon-Sat, 9 AM–8 PM GST)
    • Contact Form: Get in touch
    • Address: Al Jurf 1, Ajman, UAE (P.O. Box 2758)

    Company: Snipry FZE LLC

Thank you for choosing SNIPRY. We’re committed to serving you with excellence.