At SNIPRY, your satisfaction is our top priority. If you’re not completely happy with your purchase, we accept returns for both defective and non-defective items within 14 days of delivery, provided the conditions below are met.

1. Return Eligibility

We gladly accept returns under the following conditions:

  • The item is unused, unopened, and in original condition.

  • All original packaging, tags, and seals are intact.

  • The return request is made within 14 days of delivery.

❌ We cannot accept returns if:

  • The product has been used, opened, or damaged (unless it is defective).

  • The item is missing original packaging or accessories.

  • The return request is made after 14 days of delivery.

⚠️ We currently do not offer exchanges. Only refunds are issued for eligible returns.

2. How to Initiate a Return

Follow these simple steps to return your item:

  1. Contact Us
    Email us at support@snipry.com within 14 days of receiving your order. Include:

    • Your order number

    • Reason for return

    • Photos (if the item is defective or damaged)

  2. Wait for Approval
    Our team will respond within 24–48 hours with return instructions and a prepaid return label.

  3. Pack & Ship
    Securely pack the item in its original packaging and attach the return label we provide.

  4. Receive Refund
    Once we receive and inspect the item, your refund will be processed within 7 business days.

3. Refund Information

  • Refund Method: Credited to your original payment method.

  • Processing Time: Within 7 days of receiving the returned item.

  • Need Help? If your refund hasn’t arrived after 7 days, please contact us at support@snipry.com.

4. Return Shipping Costs

  • Free Returns: We cover return shipping costs for all eligible returns within the 14-day period.

  • No deductions will be made from your refund.

5. Defective or Damaged Products

If your item arrives damaged or is faulty:

  • Contact us within 24 hours of delivery at support@snipry.com

  • Include clear photos of the product and packaging

  • We’ll offer a full refund or replacement based on your preference

6. Compliance with UAE Law

This return policy complies with UAE Consumer Protection Laws under Federal Law No. 15 of 2025.

 

Contact Information

We’re here for you — before, during, and after your purchase.

📞 Need help? Reach us at:

    • Email: support@snipry.com
    • Phone: +447846452663 (Mon-Sat, 9 AM–8 PM GST)
    • Contact Form: Get in touch
    • Address: Al Jurf 1, Ajman, UAE (P.O. Box 2758)

    Company: Natural Souq FZE LLC

Thank you for choosing SNIPRY. We’re committed to serving you with excellence.